Getting Started

Review Quiz

In this module, Getting Started, students will get an introduction to the middle manager workshop. Students will learn how to define management and the role middle managers play in organizations. This module then covers organizational strategies to help students get and stay organized. We then wrap up with creating structures for management.

Introduction to Management

Demo 1

In this module, Introduction to Management, students will get an introduction to management. Students will begin by learning what management is, from coordinating and organizing to the objectives of management. We then take a look at how to be an effective and efficient manager. Students will then learn what managers do, from meeting business goals and objectives to sharing responsibility.

Ethics and Social Responsibility

In this module, Ethics and Social Responsibility, students will learn about ethics and social responsibility in middle management. This module will cover business scandals and the standpoint of the general public toward those in positions of leadership. Students will learn about equal opportunity, no tolerance harassment policies, and how to converse respectfully.

Managing Information

In this module, Managing Information, students will learn about managing information. With technology making information readily available and more people accessing that information, it's important to know how to manage it all. Keeping information organized and knowing how to acquire and maintain that information is key to a middle management position.

Decision-Making

In this module, Decision-Making, students will learn about decision-making. Once useful information is gathered, decisions need to be made based on that information and this module will guide students through that process. Truly effective managers are familiar with rational decision-making and are always seeking to improve their decision-making skills.

Control

In this module, Control, students will learn about control as a middle manager. Middle managers are responsible for controlling operations. Students will learn the difference between controlling operations and micromanaging. This module will then cover regulative control and normative control as well as the control process.

Organizational Strategy

In this module, Organizational Strategy, students will learn about organizational strategy. Students will learn about the sustainable competitive advantage, from customer service, products or services, reputation, brand, management, and employee loyalty.  This module then covers the strategy-making process.

Innovation and Change

In this module, Innovation and Change, students will learn about innovation and change and how they relate to the middle manager. Students will cover organizational innovation in order to identify opportunities, determine the direction, brainstorm ideas, analyze ideas, and apply innovations. This module then covers the process for managing innovation.

Organizational Structures and Process

In this module, Organizational Structures and Process, students will learn about organizational structures and processes. Students will learn about departmentalization, organizational authority, job design, and designing organizational processes. By the end of this module, students will have a better grasp of organizational structures and processes.

Managing Teams

In this module, Managing Teams, students will learn about managing teams. Middle managers work not only for those above them, but also for those that work under them. Students will learn about the good and bad sides of using teams. This module then covers the kinds of teams; informal, traditional, problem-solving, leadership, and virtual.

Motivation and Leadership

In this module, Motivation and Leadership, students will learn about motivation and leadership. Students will learn about the basics of motivation, both external motivation and internal motivations. This module then covers the equity theory, that the work put in should equal the work that comes out.

Middle Manager - Assessment

Learn the skills it takes to be a Middle Manager with this free online middle management training course.

Middle Manager

This free online middle management course will teach you about management, ethics, and social responsibility. In this course you will learn about managing information, making decisions, managing teams, and becoming a good leader. You will also look into organizational strategy, innovation, change, organizational structures, and motivation. This will help you acquire and develop the skills needed to become an effective middle manager.

Learning Outcomes

Understanding Systems Thinking

Communicating Change

Change and Accountability

Sponsoring an Innovative Culture

Lesson Summary

In this module you will learn about Understanding Systems Thinking and it covers topics such as Communicating Change; Change and Accountability; Sponsoring an Innovative Culture.

Adapting to Change

Understanding Perspectives

Addressing Problems

In this module you will learn about Adapting to Change and it covers topics such as Understanding Perspectives; Addressing Problems.

Change Management: Guiding Principles and Practices - Course Assessment

Learn the guiding principles and practices for effective change management including communication, awareness, innovation and problem-solving.

Change Management – Guiding Principles and Practices

This free online Change Management course will teach you the guiding principles and practices for effective change management. These include communication, awareness, accountability, innovation, and problem-solving. Businesses need to be able to deal with ongoing change. With this course, you will be able to build an effective change strategy that will work for an organization that is going through a period of change.

What is Service Management?

Evolving Service Markets

The Service Customers

Product Service Systems

The Service Act

Seamless Service Management

This module introduces the topic of service management and the elements of service management such as how best to serve customers in the modern business environment, what the product service systems are, what the service act comprises of, and how to ensure seamless service to customers both within and outside an organisation.

Service Management Elements

Core versus Supplementary Services

Intangibility of Services

Response to IHIP Challenges

Process and Promotion of Services

Process Issues In Service

Business services is a general term that describes work that supports a business but does not produce a tangible commodity. Business services are those that market offerings that are intangible-dominant. Few services are totally intangible, they often contain elements with tangible properties. The module also explains service dimensions: Intangibility, Heterogeneity, Inseparability and Perishability.

Challenges of Service Management

Understanding Service Uniqueness

The Role of the Consumer in the Services Flow

Understanding Service Consumer Behavior

What is Co-Creation of Services

The Customer and Co-Creation of Services

Learn how fluctuating demand from customers for a service can be addressed by managing capacity within the service process, and how businesses can use marketing elements to shape demand patterns for a service.

Current Service Map to New Service Design

New Service Development Cycle

Case Study on Service Excellence

Service Excellence - Arvind Eye Hospital

The Role of Culture in Service Excellence

The Role of People in Service Excellence

Learn about The Three-Stage Model of Service Consumption and how this model allows service managers to set objectives and shape consumer behavior in a targeted manner. Also learn about self-service technologies (SSTs) and co-creation of business services and how these methods are the ultimate form of customer involvement in a business service when used appropriately.

Diploma in Service Management - First Assessment

Positioning Strategies for Services

Focus Strategies and Positioning

Branding Services

Distribution in a Services Context

Service Delivery Innovations

Network of Services

Learn more about marketing strategies that help to position a business service within the market and create a reputable brand around the service.

Strategy and Strategic Thinking for Services

Implementing Strategic Planning

Competitive Strategies for Success

Service Pricing - Basic Concepts

Approaches to Service Pricing

Putting Service Pricing into Practice

Learn more about correctly pricing a business service within the market and the techniques and models used to formulate the correct market price.

Introduction to Service Quality

Understanding Customer Satisfaction

Measuring Service Quality

Service Complaints and Recovery Strategies

Understanding Customer Loyalty

Developing Loyalty Bonds with Customers

Learn improve service quality in business services for an enhanced service experience for customers.

Strategy Canvas - Service Portfolio Analysis

Customer Loyalty Relationship

Managing Partner Relationships

Global Service Ecosystem - Service Innovation

Service Ecosystem - Service Innovation

Services as Systems: A Holistic Approach

Learn more about strategies that help manage and develop customer loyalty and partner relationships in service management.

Diploma in Services Management - Second Assessment

Diploma in Services Management - Final Assessment

Learn how to create business services strategies that will deliver customer satisfaction with this free online course.

Diploma in Services Management

This free online Diploma in Services Management course will teach you how to design and develop service processes that improve customer experiences and increase service productivity and efficiency. Drawing customers to your business services takes specialist knowledge and skill, and this course will teach you the effective service strategy management skills necessary to meet customer needs and reduce operational costs.

Understanding Innovation and Creativity

Creating a Culture of Innovation

Sparking Innovation: Idea Generation Techniques

Overcoming Creative Blocks and Implementing Innovation in Business

This module will teach you the power of innovation and creativity for business success. Learn how to generate ingenious ideas, overcome challenges, and implement imaginative solutions. You will also learn to nurture these skills as a culture in your workplace. Moreover, study the role of failure and roadblocks as an integral part of success.

Course Assessment - Innovation and Creativity for Entrepreneurs

In this free online course, you will learn to harness creativity to innovate, lead change, and craft business success.

Innovation and Creativity for Entrepreneurs

This course is designed to empower entrepreneurs with the mindset and skills necessary to foster innovation and creativity in their ventures. You will explore proven techniques to generate creative ideas, overcome challenges, and implement innovative solutions to stay ahead in the competitive business landscape. You will also learn to overcome persistent challenges and understand the role of failure and setbacks as stepping stones to success.

Innovation in the Organization

Practical Steps to Boost Innovation

This module will discuss what innovation is and the main areas in which your organization needs to innovate. Global trends are putting pressure on businesses and making innovation imperative for them. You will learn the four-step structure to help you improve the way your organization innovates.

The Principles of Innovation in Business - Course Assessment

Hone your creativity and learn the skills and tools for innovating products and services in this free online course.

The Principles of Innovation in Business

The ever-changing global trends are making it imperative for organizations to change the way they do things and what they offer in order to survive, thrive, and stay ahead of the competition. This business innovation course will discuss the key areas businesses need to focus on and innovate. As an employee or manager, you will learn practical steps which you can implement immediately in order to improve innovation in your business.

Basics of Digital Transformation

Digital Evolution Concepts

Strategic Alignment in Digital Transformation

In this module, you will cover essential topics such as the fundamentals of digital transformation, the key technologies reshaping the business landscape, and strategic planning for successful implementation. You’ll also explore digital evolution, learn to harness algorithmic foundations, and understand the significance of strategic alignment.

Digital Transformation for Business Success - Course Assessment

Explore the integration and scalability of digital solutions for business success with this free online course.

Digital Transformation for Business Success

Recognizing the crucial role that digital transformation plays in today's corporate environments requires an understanding of its vast and complex nature. This course examines the strategic alignment required to successfully drive important breakthroughs and integrate digital transformation in business. You'll discover how to integrate new technology into your company to stay competitive in a market that is changing at a breakneck pace.

Defining CSR and Sustainability

Ethical Foundations in Business

Stakeholder Engagement and Theory

Environmental Impacts and Basics

Social Responsibility Essentials

Historical and Global Perspectives

Strategic Integration of CSR

Supply Chain Sustainability

Measurement and Reporting

Advanced Environmental Strategies

Social Innovation and Impact

Future Trends and Challenges

Corporate Social Responsibility (CSR) and Sustainable Business Practices - Assessment

This course is a comprehensive introduction to Corporate Social Responsibility (CSR) and Sustainable Business Practices.

Corporate Social Responsibility (CSR) and Sustainable Business Practices

This two-module course is designed to provide foundational knowledge and practical implementation strategies for individuals seeking to develop their skills and understanding of corporate social responsibility and its application in business contexts. This course features 72 easy-to-follow explainer videos across 12 topics. CSR has become increasingly important in any business, and this course will guide you on what it is and how it affects you.

Introduction to Intellectual Property

Intellectual Property Rights

The Origin and Growth of Intellectual Property

In this module, you will learn about intellectual property. Intellectual property refers to that set of properties that emanates from human creative labour. A right refers to a legal entitlement, something which you are entitled to get legally.

Intangible Economy

Novartis Case

Definition of Startup

In this module you will learn about intangible economy. The intangible asset is scalable and have to be structured in such a way that they come together. Learn also about the novartis case which was decided by the Supreme Court set what is called the Novartis standard.

Patents in India

To File or not to File a Patent

When and how to File a Patent

Patent Application

In this module you will learn about patents in India. Patents offer an exclusive monopoly right. This right is conferred by the government and it is for a period of 20 years from the date of application. Learn also that a copyright notice does not require registration.

Patent Prosecution: Publication, Examination, Grant

Rights, Assignment and Licenses

Opposition and Infringement of Patent

Intellectual Property Appellate Board

In this module you will learn about patents.  It explains patent prosecution, rights that accrue on the holder of the patent and restrictive conditions that have to be avoided in any contract or agreement pertaining to patents.

Trade Marks

Case Study and International Arrangements

Trade Marks in India

In this module you will learn about trade marks. Trade mark should satisfy the three conditions; pertain to a sign or a mark, it should be capable of being represented graphically, and it should have the capacity to distinguish goods and services.

Introduction to Copyright

Origin and Evolution of Copyright

Copyright in India

Subject Matter: Rights and Infringement

In this module you will learn about copyright. Copyright can literally be construed as the right to make further copies. Learn also that it is possible to assign a copyright and assignment of copyright is also referred to as transfer of ownership of copyright.

Diploma in Intellectual Property - First Assessment

Confidential Information Introduction

Confidential Information Requirements

Geographical Indications and Designs

In this module you will learn about confidential information. Confidential information refers to any information that can be protected by a promise or a covenant. Learn also about geographical indication or GI which is sign used on products that have a specific geographical origin and possess qualities or a reputation that are due to that origin.

Enforcement of Intellectual Property

Infringement, Remedies and Licenses

In this module you will learn about enforcement and remedies. Intellectual property rights, pertaining to inventions, pertaining to creative works, pertaining to confidential information, and goodwill are all different rights. Learn also about infringement, which refers to the use of intellectual property without permission or without consent.

Managing Intellectual Property

Case Studies

Intellectual Property and Competition

In this module you will learn about how to manage intellectual property. Integrated IP management requires intellectual property management to be tied to the firm’s business strategy. Learn also that intellectual property rights are protected by what we broadly called the IP laws and competition is protected by the Competition Laws.

Universities and Intellectual Property

Managing Intellectual Property at Universities

In this module you will learn about how to manage IP at universities. Today IP has become one of the important components of a modern universities. Intellectual property is the foundation of the new university. Learn also that in today’s rapidly evolving landscape of creativity, we can see how artificial intelligence and machine learning plays a role.

IP in Creative and Entertainment Industries

Government's Role in Fostering IP System

In this module you will learn about IP in creative and entertainment industries and how intellectual property rights operate in creative and entertainment industries.

Diploma in Intellectual Property - Second Assessment

You must score 80% or more to pass this assessment

Diploma in Intellectual Property - Final Assessment

Learn about important intellectual property rights such as copyright, patents, trademarks and trade secrets.

Diploma in Intellectual Property

This free online Diploma in Intellectual Property Rights gives a detailed explanation of the types of intellectual property. Copyright describes the rights creators have to their artistic and literary works. Patents are exclusive rights granted over an invention or industrial process, and they protect against unauthorized use of the product. Trademarks are signs that are meant to be used in commerce as they distinguish one company's goods.

Overview of ISO 56000 Series and Importance of Innovation Management

Overview of Key Terminologies

Overview of Fundamental Concepts

Principles of Innovation Management

Types of Innovation

This module introduces the ISO 56000 series, highlighting its role in structured innovation management. Participants will learn key terms, concepts, and principles from ISO 56000:2020, and explore various types of innovation to drive organizational growth and success.

This free online course provides an overview of the ISO 56000 series, which is vital for grasping innovation management.

ISO 56000:2020 - Fundamentals of Innovation Management System

This course offers a detailed overview of the ISO 56000 series, essential for understanding innovation management. It covers key terminologies and concepts, including the principles of innovation management, such as strong leadership, a supportive culture, and clear strategy. It helps organizations understand different types of innovation and how to stay competitive by adapting and improving. Learn how ISO 56000 supports effective innovations.