Learning Outcomes

Introduction to Warehousing

Warehouse Operations and Layout

Basics of Inventory Management

Technology in Inventory Management

Receiving and Storing Stock

Lesson Summary

In this module, you will learn about different types of warehouses, their purposes and roles in maintaining supply chain efficiency. We will show you how an intelligently designed warehouse layout increases employees' operational efficiency and safety. You will learn how technology helps in streamlining and optimising inventory management.

Quality Control

Supply Chain Impacts on Warehousing

Warehouse Management Systems

Technological Trends in Warehousing

Future of Warehouse Management

This module introduces you to the supply chain components, their integration, the causes of supply chain disruption and its impact on warehousing. You'll learn about the Warehouse Management System (WMS) and its role in enhancing productivity, maximising resource utilisation and minimising errors, and the current trends in warehouse management.

Efficient Warehousing: Mastering Stock Control & Supply Chain Dynamics - Course Assessment

Boost efficiency and maximise profits with streamlined inventory and warehouse management with this free online course.

Efficient Warehousing: Mastering Stock Control and Supply Chain Dynamics

Are you interested in improving your warehousing and inventory management processes? This comprehensive course guides you through the essentials of warehouse management and advanced strategies, including insights into the future of warehousing, to lead your operations to new heights of efficiency.

This course was reviewed and approved by qualified subject matter expert Lauren Murray, a warehouse operations professional.

Defining the Role of Operations Management

Historical Development of Operations Management

Role of Process Management in Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves onto explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Role of Decision-Making in Operations Management

Types of Operations Management Decisions

Operations Strategy

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process,  technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four stage model.

Overall Equipment Effectiveness (OEE)

Loss Analysis and OEE

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins be defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Diploma in Operations Management (Ops) - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Introduction to Quality Management

Total Quality Management (TQM)

Applying TQM Practices in Operations Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective.  The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

The Role of the Supply Chain in Operations Management

Relationship between Operations, Productivity and Competitiveness

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective.  The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves onto highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Managing Lean Production Systems

Inventory Management Techniques

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves onto to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Diploma in Operations Management (Ops) - Second Assessment

This interim assessment is based on the modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Diploma in Operations Management - Final Assessment

Learn the central principles and practices that drive smart operations management in this free online diploma course.

Diploma in Operations Management (Ops)

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business’ operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

Overview of Supply Chain Processes

How Warehouse Functions Contribute to Supply Chains

Types of Warehouses and Their Functions

Operational Challenges in Warehousing

In this module, you will explore the critical functions of warehousing within supply chains. You will examine different supply chain processes, understand how warehouses add value, learn about various warehouse types, and identify common operational challenges in warehousing.

Warehouse Layout and Space Utilisation

Inventory Classification and Tracking

Advanced Storage Strategies

Warehouse Inventory Economics

In this module, you will learn how to design an efficient warehouse layout, classify and track inventory, implement advanced storage strategies, and analyze warehouse inventory economics to optimize operations.

Order Workflow

Ensuring Order Fulfilment Accuracy

Order Grouping and Shipment Preparation

Multi-Tier Inventory Optimisation

Performance Metrics in Order Fulfillment

In this module, you will study the order fulfillment process, techniques to improve accuracy, strategies for order grouping and shipment preparation, multi-tier inventory optimization, and key performance metrics for evaluating order fulfillment efficiency.

First Interim Assessment

This assessment enables you to review your learning of the first three modules of this course so you can determine your knowledge and understanding of the course

If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Shipping and Carrier Selection

Warehouse Dispatching Systems

Reverse Logistics and Return Policies

Environmental Strategies in Warehousing Logistics

In this module, you will explore shipping and carrier selection, warehouse dispatching systems, reverse logistics and return policies, as well as sustainable environmental strategies in warehousing logistics.

Workplace Safety Standards

Developing and Implementing a Warehouse Health and Safety Plan

Risk Management and Security Measures

Warehouse Compliance and Legal Considerations

Warehouse Labour Laws

In this module, you will learn about workplace safety standards, how to develop and implement a health and safety plan, risk management and security measures, compliance and legal considerations, and warehouse labor laws.

Understanding Warehouse Costs and Cost Drivers

Warehouse Workforce Management

Labour Productivity, Workforce Scheduling, and Cross-Training

Workforce Documentation and Process Standardisation

In this module, you will analyze warehouse cost structures and key cost drivers, workforce management strategies, labor productivity, scheduling, cross-training, and process standardization for operational efficiency.

Second Interim Assessment

This assessment enables you to review your learning of module four, five and six of this course so you can determine your knowledge and understanding of the course

If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Warehouse Management Systems (WMS)

Collaborative Robotics (Cobots) in Warehousing

Autonomous Mobile Robots (AMRs) in Inventory Management

Blockchain Technology in Warehouse Management

In this module, you will examine the latest technological advancements in warehousing, including Warehouse Management Systems (WMS), collaborative robotics (cobots), autonomous mobile robots (AMRs), and blockchain applications in warehouse management.

Warehouse Development and Expansion

Outsourcing Warehouse Operations

Multi-Warehouse Management

Advance Inventory Optimisation

Sustainable Warehousing Practices

In this module, you will explore strategies for warehouse development and expansion, outsourcing considerations, multi-warehouse management, and sustainable warehousing practices to achieve long-term operational excellence.

Diploma in Warehouse Management and Logistics - Assessment

Explore the different facets and processes of warehousing, supply chain, and logistics through this free online course.

Diploma in Warehouse Management and Logistics

Looking to advance your career in warehouse management and logistics? This diploma course will equip you with essential skills including inventory management, logistics optimization, and supply chain efficiency. This course was reviewed and approved by a qualified subject matter expert, Grisel Waingortin, a BPM Sr. Professional with more than 20 years of experience. Start your journey in logistics and warehouse management by enrolling today!

Operations management

Operations management strategies

Applying operations management

The lessons go through the role of operations management in both manufacturing and service organisations. It also covers strategies used, such as capacity planning, facilities location planning, aggregate planning and scheduling, as well as inventory management techniques and quality management.

Fundamentals of Operations Management - Assessment

Discover the relationship between operations, productivity, and competitiveness with this operations management course.

Fundamentals of Operations Management

This free online operations management course in the fundamentals of operations management will teach you about the central principles, practices, and standards of effective operations management. By the end of the course, you will understand the crucial operations management practices of planning, organizing, coordinating, and controlling of all the resources needed to produce a company's goods and services so they are fit for their market.

Introduction to Operations Management

Manufacturing versus Service Operations

The Systems View of Operations Management

This module introduces you to the concept of operations management, it explains the importance of operations management, historical development and the role of an operations manager.

Going further, you will learn the difference between manufacturing and service operations and the various planning processes in both operations.

Progressing, you will learn what 'operations as a system' means as well as understand how the transformation model works.

Finally, we will present the module summary.

Role of Strategy in Operations Management

Generating Ideas

Product Screening

Process Selection

Having learned what operations management is about, the module is designed to help the learner understand the role of strategy in operations management. It begins by outlining the strategies that could be employed in operations management. After that, the learner is exposed to the strategy hierarchy. Moving on, the module explains the concepts of idea generation, product screening, product development process, process selection and finally, computer-aided manufacturing/design.

Supply Chain Procurement

Supply Chain Distribution

Lean Manufacturing

Eliminating Waste

Just-in-time Systems

In this module, you will learn about the principles of Supply Chain Management, Lean Manufacturing and how to eliminate waste. You'll also learn about the Just-In-Time principles and how these principles can help reduce waste.

Capacity Planning

Facilities Layout

Location Planning and Analysis

In this topic, you will learn how manufacturing and service organizations can plan capacity to match customers' demands. Also, this topic will help you understand the concept of facility layout in organizations and help you understand the factors that should be taken into consideration when choosing a location for your business.

Job Design

Motion Study

Work Measurement

In this module, we will explore how operations managers use strategies like skill variety, task significance, or work organization to enhance job performance. We will also consider models for analyzing work to eliminate unnecessary tasks and regulate the duration of each stage in a production line.

Inventory - Learning Outcome

Inventory Management

Inventory Costs

Benefits and Dangers of Inventory Management

Inventory Control

In this module, you will learn the important practices of inventory management. You will be exposed to the concept of inventory control which will help you ensure that the right amount of inventory needed for production at a time is available.

Total Quality Management

Quality Inspections and Standards

Statistical Process Control

Producing for Quality

In this module, you will learn about the basics and practices of quality management. Since quality is one thing customers watch out for in a product or service, this module will help you understand the important things you need to know about quality management such as Total Quality Management (TQM) and Quality Inspections and Standards.

Course assessment

See how operations management can help you design products that meet your customers' needs with this free online course.

Diploma in Operations and Supply Management

This free online management course in operations and supply management presents you with all you need to optimize your manufacturing or service operations to satisfy your customers’ demands. This course provides a mix of ingredients needed to run a successful business. Operations management is a wide field of study but this course breaks it down into digestible steps to help you deliver services and products profitably.

A free online course on inventory and quality management best practices that can help you reach your business goals.

Inventory and Quality Management

This free online certificate course will give you insights into the standard practices of proper inventory and quality management. The modules have been specifically developed around one of the most important aspects of an organization – operations. The course covers vital topics such as inventory control and quality inspections and standards, which can help you boost operational efficiency in your own business or department.

A Brief Introduction of the ERP Systems

Structural Overview of SAP ERP

SAP MM and the Basics of SAP ERP Tool

This module will teach you about ERP systems, their brief history, applications, and core modules. The module will also introduce you to the structure of SAP ERP and its modules, particularly the SAP MM (Material Management) module. You will also learn to begin navigating your way through the SAP ERP software.

Hierarchy and Structural Organization in SAP ERP

Setting up a Company and Your First Plant in SAP

Organizational Units in SAP MM

This module explains the hierarchical structure of SAP ERP and its organizational units. In this regard, it explains components of the hierarchy, i.e. client, company code, plant, storage location, purchasing organization, and purchasing group. It also teaches you to set up a company and create the plant and storage location.

Material Master - Basic Data View

Material Master - Purchasing View

Service Master in SAP

Diploma in SAP Material Management (MM) & Logistics - First Assessment

This module discusses the components and important fields of the two views in SAP Material Master, i.e., basic data view and the purchasing view. It also describes Service Master and explains its various portions, including the method of creating a new service.

Creating a Purchase Requisition

Request for Quotation in SAP

The Basics of Inventory Management

In this module, you will learn about inventory management in SAP and material categories in the SAP ERP environment. The module also discusses features of inventory management and movement types. In addition, you will gain insight into creating a Purchase Requisition (PR) and Request for Quotation (RFQ).

Master Data Items and Business Partners

Number Ranges and Intervals in Vendor Master

Procurement Cycle and Purchase Order in SAP

This module will discuss categories of business partners, the General Data category, and the Company Code Data in SAP ERP. It also explains the procurement cycle, its components, and the method to create a Purchase Order (PO) in SAP.

Diploma in SAP Material Management (MM) & Logistics - Assessment

Learn about the structuration and the essential functions of SAP ERP and its logistics module in this diploma course.

Diploma in SAP Material Management (MM) & Logistics

SAP ERP (Enterprise Resource Planning) is a renowned software used by different organizations around the world. It helps them streamline their operations and manage their multiple departments simultaneously. Through this diploma course, we aim to provide our students with the most basic knowledge regarding the essentials and utilities in SAP MM (Materials Management), which is also referred to as the logistics category in the SAP ERP system.