Learning Outcomes

Developing an Understanding of Human Behaviour

Handling Difficult People

Lesson Summary

In this module, you will learn the basics of human behaviour while also studying how to identify difficult people in your life. This includes the six universal needs of every human, the root causes of the behavioural continuum and the various types of difficult people. You will also cover how behaviour differs while in the workplace.

Dealing With Difficult Situations

Interpersonal Skills for Handling Difficult People

Personal Development

In this module, you will learn how to develop your communication skills to effectively approach difficult people and situations. This includes identifying methods to handle coworkers and customers and interpreting non-verbal communication actions. You will also learn how to incorporate the lessons from this course into your personal life.

Dealing with Difficult People and Situations - Course assessment

Learn how to communicate with hostile people and handle tough situations in this free online conflict resolution course.

Dealing with Difficult People and Situations

Difficult people and stressful situations can be detrimental to both your personal and professional life. This conflict resolution course explains how to identify these difficulties and provides methods used to effectively communicate when tensions rise. We also study body language and other communication skills used to overcome emotional barriers. This course shows you how to handle almost any type of conflict or troublesome social interaction.

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